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Telemedicine Visits Covered At No Cost To Members

A reminder for your groups; telemedicine visits are being covered at no cost to members for 90 days beginning with NYS’s State of Emergency issued on March 13, 2020. The purpose is to help alleviate the burden on provider offices, urgent care centers and hospitals as a result of COVID-19. 

Providers and members are embracing this method of care in the wake of the COVID-19 pandemic. Our members logged nearly 40,000 telemedicine visits between January 1 and April 3, or about 14,500 more visits than were made in all last year. You can read more in our recent press release

Members should ask their provider in advance if they are equipped to conduct telehealth visits via telephone, e-mail, or video chat. Our dedicated COVID-19 website has information on how to register, how to schedule an appointment and more.


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