Contact Us
Enrollment inquiry and support
By submitting your inquiries and requests via the Enrollment Inquiry Support Tool, you ensure they are securely transmitted directly to our request management system, which efficiently assigns and processes them within our Enrollment department. Our representatives will respond within four business days.
Use the Enrollment Inquiry Support Tool for:
- Eligibility maintenance requests
- Enrollment inquiries
- Billing/reconciliation requests
- Other support requests
About the Enrollment Inquiry & Support Tool
Additional contact forms
| Contact form | Use this form for |
|---|---|
| General Broker Inquiries | Requesting general assistance from Broker Administration |
| Web Group Number Update Form for Enrollment & Billing | Adding or removing group numbers from an existing web user account |
| Web Training Requests | Requesting broker web training |
| Report Technical Website Issues | Reporting technical issues with the website |
Commercial Group benefits, setup, updates, cancellations, billing, member enrollment, or member cancellations
Call your dedicated account service consultant
Medicare Direct Pay benefits, setup, updates, cancellations, billing, member enrollment, or member cancellations
1-844-611-5878
Monday - Friday, 8 a.m. to 5 p.m. ET
Member claims, benefits, or authorizations for medical, dental, or pharmacy plans
Members should call the number on their member card
Technical website issues
Call our Web Help Desk at 1-800-278-1247
Monday - Friday, 9 a.m. to 4:30 p.m. ET
For Claims, Membership Enrollment forms, and related Correspondence:
Univera Healthcare
PO Box 211256
Eagan, MN 55121
Our Corporate Street Address:
Univera Healthcare
205 Park Club Lane
Buffalo, NY 14221
