We have some updates coming to our dental claims processing system for groups currently covered under the dental plan. The new system will improve the overall member experience with simpler, easier-to-understand explanation of benefits, anytime access to convenient web tools, and more.
- As a result of this change, groups will also be assigned a new group number. Your groups will begin receiving letters alerting them to this change. There are three different migration dates—November 1, 2018; January 1 or March 1, 2019. The letter will indicate the date for a specific group.
- Members will also be receiving new Member Cards prior to their group's migration date. A brief explanation of why they are receiving the new cards will be included with the ID card mailing.
- The change in group number does not impact your benefits or change your renewal date.
A sample letter and summary of changes are below.
Please contact your account consultant with questions.