Starting in early October, we will be enabling multi-factor authentication for our broker portal. Multi-factor authentication is a way for us to ensure that the person attempting to log into to the web portal is truly them.
Implementing multi-factor authentication will not only prevent cyber threats and weaknesses for our company, but it will also protect your information and data within the web portal. It is also known as two-factor authentication, in which you need to confirm your identity via a one-time passcode.
What you can do to prepare for this change:
- Log into the broker portal and go to account settings
- Verify that your email address is up to date
- If needed, register a unique and current email address in the portal
- If several users each have their own login, but all use the same office email address, we recommend using email sub-addressing (e.g., office+john@example.com, office+mary@example.com) to create unique email addresses for each user. This helps ensure each account can be verified individually.
This will help alleviate login issues when the requirement is rolled out in the fall.
Multi-factor authentication will also be implemented for our employer groups in September. We will share this information in the July employer newsletter.
More detailed information will be released prior to the multi-factor authentication launch dates.
