Return to Univera Brokers News

New Group Bill Pay Features - What You Need To Know

As we shared in October, as a result of the feedback provided by both brokers and employer groups, we’re improving our online bill pay features and invoices, so they are easier to use.

  • In mid-January 2021, we will launch an improved online invoice and payment feature for employer groups.
  • You can take a tour to learn more.
  • There’s also a set of Frequently Asked Questions you can review.

As we get ready to launch these enhancements here are some things you should know.

From mid-December until approximately mid-January:

  • AutoPay will be unavailable for employer groups to support a change in payment processor.
  • Requests for new or added bill pay access will not be available until mid-January. New requests for employer access to our website will continue to be processed normally and only the bill pay access will be delayed until mid-January.
  • Employer groups should continue to pay premium bills using existing options (e.g. mail) until bill pay access is enabled.

Brokers with access to group Invoices will have this feature disabled. This change is temporary, and a communication will go out later in 2021 when it is again available. If this change creates an issue in reconciling enrollment or supporting your group, please contact your account sales representative to discuss available alternatives.

 

 
 
RELATED NEWS:
Updated 2023 Commercial Broker Commission Program For Dental & Vision

REMINDER: 2023 Open Enrollment Materials Are Available Through Sales Hub

New On-Site Optical Clinics For Groups With Univera Vision

October Is Breast Cancer Awareness Month

Reimbursement For Travel And Lodging Expenses – New Coverage For 2023*

CATEGORY:

Univera

Broker

Broker Specific

Small Business

Midsize & Large Business

High Deductible Health Plan

Online Account

Script for Univera Healthcare Broker News Archive/Article
IE Browser Modal